You’ve Got Questions - We’ve Got Answers
How do I know if I need physiotherapy?
You don't know unless you ask! Please feel free to call us and we can help you to make this decision. We will always be honest with you if we think we can or cannot help.
Do I need a doctor's referral to see a physiotherapist?
You do not! However, your insurance plan may require a doctor's referral so please check with them.
What conditions do you treat?
This is a non-exhaustive list, so please call us if your condition is not here and we will let you know if we can help!
Orthopaedic Pain (back, joints, muscles)
Orthopaedic Injuries (Sprains, Fractures, Muscle Injuries)
Stroke, Brain Injury, Spinal Cord Injury
Post (or during) Chemo or Radiation
Cancer related fatigue or loss of mobility
Motor Vehicle Injuries
Age-Related loss of balance or mobility
What ages do you treat?
All ages! But we do not have a paediatric specialist physiotherapist and will likely recommend someone else you can call.
Where do you treat?
We come to you, wherever you are! We have treated clients at their workplace, care home, retirement community, condo, mansion, cottage, Aunt's house, basement suite, RV! If you are there, we can visit you!
When is it safe to have physiotherapy after surgery?
This differs depending on the surgery. You can ask your surgeon for some guidelines, or feel free to call us and we will help you with this decision.
What is neurological physiotherapy?
A physiotherapist will help you to work on movement and function after a neurological injury (stroke, brain injury, spinal cord injury) or disease diagnosis (Parkinson's, MS, etc). These sessions consist of some hands on treatment and also lots of movement and exercise, along with home exercises to do on your own.
How does physiotherapy treat vertigo?
We have physiotherapists who are trained to assess and treat various types of vertigo. Give us a call and we will discuss if your vertigo is treatable by physiotherapy.
Will my insurance cover my visit?
Every insurance plan is different, but most plans cover some physiotherapy. Check out our rates & coverage section for more info.
Do you offer low-income rates?
We do offer a reduced rate for our low income clients, and the government also subsidies some physiotherapy services. See our rates and coverage section for more info.
Do you treat people with ICBC and WSBC claims?
We do! However, for in-home physiotherapy you must be pre-approved by your adjustor. For more information, see our rates & coverage section.
How quickly can you see me?
It is often difficult for us to book you in on the same day, but we will get to you as quickly as we can and usually have availability within the same week.
How often will you come to see me?
This varies based on the person. Your physiotherapist can discuss this with you on your first visit.
What will my first visit look like?
On your first visit, the physiotherapist will first ask you some questions to get to know your problem a little better. Then he or she will complete some testing to pinpoint the exact issues to work on. The physiotherapist will set a plan with you to achieve your goals. The amount of treatment you get on the first day depends on how long the assessment takes. Also, assessments are very different for different conditions.
Why would I see a rehabilitation assistant?
Our rehab assistants are well trained professionals. They often see clients who have ongoing needs and do well with a consistent exercise program. Rehab assistants work under the guidance of a physiotherapist to carry out programs with clients. They cannot assess or alter treatment plans. Therefore, these professionals are perfect for those client's with ongoing strength, mobility and exercise needs.