Phone: 778-215-7780
Welcome to Tele-Rehabilitation!
The Newest Type of Physiotherapy
How can we help?
Frequently Asked Questions
About Tele-Rehabilitation
What is TeleHealth?
TeleHealth is a term to describe using technology to provide healthcare. In this case, we will be using video conferencing or the telephone to provide you with physiotherapy care. Since we are a rehabilitation service, we refer to it as TeleRehabilitation.
Will my insurance cover my visit?
May insurance companies are transitioning to cover tele-rehabilitation during this time. You may want to check with your plan and see if they will cover this type of physiotherapy.
What can my therapist do via TeleRehabilitation?
We can assess things that we can see (like range of motion, walking, redness in your joint, etc.) and things that we feel are safe. We can guide exercises, give advice and education, and give you home programs to work on.
What can’t my therapist do via TeleRehabilitation?
We cannot do any hands on treatment or anything that is unsafe and requires hands on assistance.
Why TeleRehabilitation?
In this time of uncertainty, we value our client’s safety above all else. To follow recommended guidelines and keep you healthy, we are limiting our client visits to ‘urgent’ care only.
What is urgent care?
Urgent care differs from client to client and is based on the discretion of the physiotherapist involved. Some examples, for our client population, would be:
New injury or therapist concern which cannot be assessed over video
New neurological symptoms or diagnosis
New loss of mobility which is unsafe to assess over video
Immediate post-operative client or new fracture
Client who will decline significantly or be unsafe without physiotherapy care (falls, loss of mobility, respiratory distress, hospital admission, pain, living alone, etc.)
Are there privacy concerns?
Any electronic communication does come with some privacy concerns. We are addressing those by
Not recording any sessions for later use
Using a Tele-Health service that is password protected, encrypted and meets HIPPA standards
Ensuring we do not discuss any more private information than absolutely necessary
What are your safety protocols?
We have a number of protocols created with your safety in mind.
1. We will always have an alternate way to reach you if the internet fails or the call drops.
2. We will establish a protocol at the beginning of the session for if anything goes wrong
3. We ask that you have someone at the appointment with you if possible.
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If we do see you in person, based on urgency, we will be following all infection control protocols.
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